First visit was an estimate and he was a professional and never bad rapped other companies. He gave us the info on his product, reviewed what are plumming was like and then gave us the price. We agreed and set a date for installation. He arrived as scheduled, made the adjustments we requested and even spent more time with stuff that he din’t have to work on at no extra charge. All was done in a timely matter and we are very pleased with him as well as his work. We would recommend highly!